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Do You Say Thank You To Your Customers?

by | 7 Feb, 2018 | Website Design

If you are looking for the best web design Kingston has to offer then chances are you will want to ensure your customers have the best possible digital journey.

We can get hung up on making sure our customers find us through GoogleAds and search engine optimisation, and making our website as clear as possible, but if you want repeat business, it is what happens after you finally hook a customer that is really important.

Saying thank you is an important, and often overlooked part of a user journey, but should be as essential a part of it as any other part of your marketing plan.

Saying thank you, whether it is with a thank you screen or even better, a thank you email, is an important opportunity to not only make your customer feel valued, but also to provide them with information on:

When they can expect their product, if that is what they ordered.

Any loyalty schemes you offer.

Contact information that may be specific to them.

Other products they may be interested in.

Links to your other digital offerings and social media.

Access to other customers, such as message boards or LinkedIn groups.

Though of course we can help you with your digital customer journey, the thank you doesn’t even have to be digital. How about a discount code snuck into a package you send them out after they have placed their order? Or a good old-fashioned thank you card a couple of weeks after they have received the goods?


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